Frequently Asked Questions
Open the door to Australia’s most comprehensive range of gate accessories
Do you have an exchange or money back policy?
We have a 14 day exchange policy or money back as long as the item hasn't been used and/or shows no signs of wear and tear.
A 20% restocking fee will applicable as long as the items have not been used, are in the original packaging, and in working order.
Once you have sold parts are you on hand for installation tips over the phone?
We have a technician on hand to assist with any difficulties our customers may face during the installation of our product/s. This is only applicable to low voltage products where an electrician isn't required.
Alternatively, we have a service department that can arrange a qualified technician to install our products. Please contact us on (03) 9305 1400 to discuss.
Please note that a deposit will be required for this service.
What year did you start trading?
Initially started trading in 1983 as Newtower, name changed to Newtower Gate Accessories and Automation in 2007.
How does the ordering process work? E.g. online only or can buyers visit the showroom
We have a display showroom in Campbellfield, customers are welcome to visit us M-F 9-5pm, Saturday 9-12pm. Other times by appointment only. Alternatively customers are welcome to phone through orders. We have various freight options available to suit diverse budgets.
A select range of products are available for online purchase via our sister company's website, www.rollingcenter.com.au